How Do I Contact China Eastern Customer Service?
China Eastern Airlines is based in China and is headquartered in Shanghai. It is a well-known airline and is frequently rated 7 on a scale of 10 by passengers. Its flight services are one of the best, which makes it one of the busiest and relied upon airlines. Let’s say you have booked a flight with this airline and you are facing difficulty in selecting a seat. If, in this situation, you are thinking How do I contact China Eastern Airlines, you have come to the right place. In this article, you can learn about the different ways to contact the airline.
Various ways to get in touch with China Eastern Airlines?
China Eastern Airlines makes every possible effort to sort out any problems the passengers may encounter. For this purpose, it provides ample ways to get in touch with its customer service and seek assistance. Kindly read the following methods in detail to get a better understanding.
Get help over the phone:
Calling is the first thing that comes to people’s minds to contact customer service. It is because it allows them to speak directly to an executive and get an immediate response. You can call china eastern airlines Phone Number 1 (800) 200-5118 or +1-802-341-3409. Post dialing the number, you will hear an IVR menu which is as follows-
- Press 1 to book or cancel a flight.
- Press 2 for seat-related inquiries or issues.
- Press 3 for check-in issues.
- Press 4 for other inquiries.
- Press 5 to speak to an agent.
- Press 6 to hear the menu again.
You should press the appropriate key after listening to the IVR options.
Solve your issues through live chat:
Live chat is another preferred method to get in touch with China Eastern Airlines customer service. It is an excellent method to seek assistance when you face issues as it saves time and energy expended in calling. To get to the live chat option of the airline, you should follow the below steps.
- Go to the official website of the airline, https://us.ceair.com/.
- Click the ‘Contact Us’ tab on the top bar menu,
- You will be directed to the contact page of the website.
- Navigate through the page and click the ‘Let’s Chat’ option. A small chat window will appear.
- Select your preferred language and give the required details. You should also answer any follow-up questions.
- Eventually, you will get the best possible help from customer service.
Connect on social media platforms:
Social media websites have been on the rise for the last few decades. It is because of their power to integrate people globally. It is an amazing medium to get in touch with others. You can also contact China Eastern Airlines on different social media platforms. The following are the links to its official social media handles.
- Facebook: https://www.facebook.com/sg.ceair/
- Twitter: https://twitter.com/ceairlines
- Instagram: https://www.instagram.com/chinaeasternna/
Submit a feedback form:
You can even fill out the feedback form of the airline available on its website. You should go to its website and click the ‘Comment/Complaint’ tab on the homepage. A form will appear that you should fill out. Enter all the details correctly, explain your issue/query, and submit it. You shall get a response within 24 to 48 hours.