How long is hold time for JetBlue Airways

How long is hold time for JetBlue Airways

JetBlue Airways offers customer care services to passengers who are facing issues while making flight reservations or boarding the flight. But sometimes you call on hold, and you want to know how long is hold time for JetBlue Airways. Is there any other way to avoid never-ending waiting hours due to an overflow of calls? To get the answer to these, continue reading.

What is the contact number of JetBlue Airways

Passengers can dial the JetBlue Airways phone number 1-802-341-3409. The helpline is accessible 24 hours to passengers. Follow the IVR instructions to speak with customer representatives:

  • Press 1 to choose your preferred language.
  • Press 2 to buy the tickets.
  • Press 3 to change and cancel your flight.
  • Press 4 to request a refund from the airline.
  • Press 5 to speak with a live representative at the airline.

How long is hold time for JetBlue Airways

JetBlue Airways' hold time is a maximum of 1 hour. If you are trying to reach out to the agents, and the line is busy, sometimes you have to wait for over an hour. This happens when the flight is canceled due to extreme weather or technical issues.

How to avoid long waiting hours

Travelers can contact the airline on Tuesday, Wednesday, and Thursday. On Mondays and weekends, the rush is more comparable to weekdays. You can call the customer executives early morning to avoid waiting hours. 

What are the reasons behind on-hold calls

Here are the most common reasons behind not picking up your calls:

  • Delayed flights: This means an overflow of calls by the waiting passengers or sometimes a change in their plans due to long weighting hours because they have to reschedule or cancel their flights.
  • Peak season: During the festive season, overflow of calls. So travelers have to wait to speak with a customer representative.
  • Shortage of staff: The common reason is the limited number of staff available to serve passengers. As a result, your call is on hold.

Is there any alternative to reach out to the agents

There are other ways to speak the airline:

  • Chat support 
  • Social Media

Chat support is offered to help the passengers and guide them. Check the steps:

  • Visit the website of the airline.
  • Select Contact Us at the bottom of the web page.
  • Now, click on the chat icon at the bottom right of the screen.

Social Media helps you to reach out to other passengers. Check the links shared below:

  • Twitter: https://twitter.com/jetblue
  • Facebook: https://www.facebook.com/JetBlue

 

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